Frequently Asked Questions
What primary services do you offer?
Boat Rental
-Epic family adventures
-High-energy tubing sessions
-scenic cruises with friends
-Romantic sunset getaways
-Bachelorette parties, birthdays and other milestones celebrations
-Creating social media worthy content
Do I need a boating license?
A boating license is not required for most rentals, but we will provide a thorough safety briefing and operational instructions before you depart.
How do I book a rental?
You can book directly through our website or by contacting us via phone or email. We recommend booking in advance, especially during peak seasons
What are the rates of your services?
Please go to "About & Pricing" or "Request to book" for more info. Please do not hesitate to contact us.
What should I bring with me?
We recommend bringing sunscreen, a hat, sunglasses, towels, snacks, and plenty of water. Don’t forget your camera to capture the memories!
What’s included in the rental?
Your rental includes all necessary safety equipment, a full tank of gas, and a detailed map of the area. Additional gear, such as wakeboards or tubes, can be rented for an extra fee.
How long can I rent the boat for?
We offer flexible rental options, including half-day, full-day, and multi-day rentals. Contact us for more details and availability.
Can I bring pets on the boat?
Yes, we welcome pets aboard our boat! Just contact us about it to see if your pet qualifies.
What happens if the weather is bad on the day of my rental?
Safety is our priority. If the weather conditions are unsafe for boating, we will work with you to reschedule your rental or provide a refund.
What if I’m running late to return the boat?
Please contact us as soon as possible if you’re running late. Late returns may incur additional fees, depending on the circumstances and availability.
Is there a security deposit required?
Yes, a refundable security deposit is required at the time of rental. This deposit will be returned to you after the boat is inspected and found to be in the same condition as when it was rented.
Can I cancel my reservation?
Yes, you can cancel your reservation, but please review our cancellation policy for specific details regarding refunds and rescheduling.
Can I cancel or reschedule due to personal reasons?
Yes, you can cancel or reschedule your rental. Please review our cancellation and rescheduling policy for details on any applicable fees or conditions.
Can I rent a boat for special events or occasions?
Absolutely! Our boats are perfect for celebrations like birthdays, anniversaries, and corporate outings. Contact us to discuss special arrangements and group pricing.
What if I’ve never driven a boat before?
No worries! We provide a thorough orientation and safety briefing before you set out, including instructions on how to operate the boat. We want you to feel confident and safe on the water. We can also provide a captain at an extra fee.
Are there any restrictions on where I can take the boat?
We provide you with guidelines on safe and recommended areas for boating. Some restricted areas will be marked on your map, and we ask that you respect these to ensure safety and compliance with local regulations.
Is fuel included in the rental price?
The boat will be provided with a full tank of fuel at the start of your rental. After your rental period, the cost of any fuel used will be deducted from your security deposit.
Can I fish from the boat?
Yes, you’re welcome to fish from our boats. Just make sure you have the appropriate fishing license, and please adhere to local fishing regulations.
What should I do if I encounter a problem on the water?
If you experience any issues while on the water, contact us immediately. We provide an emergency contact number, and depending on the situation, we can guide you through resolving the issue or dispatch assistance
Are there any hidden fees?
No hidden fees! We believe in transparent pricing. Any additional costs, such as fuel, optional equipment rentals, or late fees, will be clearly outlined in your rental agreement.
What safety equipment is provided?
We provide life jackets for all passengers, as well as a first aid kit, fire extinguisher, and other required safety gear. We’ll also give you a brief safety tutorial before you depart.
What is your policy on alcohol consumption?
We allow alcohol on the boat, but we require that all passengers drink responsibly and adhere to local boating laws regarding alcohol consumption. The operator must remain sober and capable of safely handling the boat at all times.
Can I extend my rental time?
If you wish to extend your rental, please contact us as soon as possible. Extensions are subject to availability and may incur additional charges.
Are you licensed and insured?
Yes, at Golden Wave Boat Rental, all our captains are licensed and we are fully insured. We prioritize the safety and peace of mind of our customers, ensuring that all necessary regulations are met and that you are covered during your time on the water. You can enjoy your boating experience knowing that we've got everything taken care of!
What happens if I damage the boat?
If damage occurs during your rental, please notify us immediately. We assess the situation on a case-by-case basis. Depending on the nature of the damage, costs for repairs may be deducted from the security deposit. If the damage exceeds the deposit amount, you may be responsible for covering the additional costs. We encourage all renters to operate the boat carefully and follow the guidelines we provide to ensure a safe and enjoyable experience
What if I lose or damage the boat’s equipment?
If any equipment is lost or damaged, you will be responsible for the replacement or repair costs. We will assess the damage or loss and deduct the appropriate amount from your security deposit.
Are there any age restrictions for passengers?
There are no specific age restrictions for passengers, but we ask that all children under 13 wear life jackets at all times. We can provide life jackets for all ages.
Can I use my own equipment or toys on the boat?
Yes, you can bring your own equipment or toys, but they must be in good condition and suitable for use on our boat. Please inform us in advance if you plan to bring additional equipment.
What happens if I need to return the boat early?
If you need to return the boat early, please let us know as soon as possible. Unfortunately, we cannot offer refunds for unused rental time.
How do I contact you in case of an emergency?
We provide an emergency contact number at the start of your rental. Please call this number immediately if you encounter any problems or need assistance while on the water.
Can I bring food and drinks on the boat?
Yes, you can bring food and drinks aboard. We recommend packing non-perishable items and keeping the boat tidy. Please use the provided trash bags to dispose of any waste.
Are grilling or cooking allowed on the boat?
Grilling or cooking is not permitted on the boat due to safety concerns. Please plan to enjoy meals before or after your rental.
Is smoking allowed on the boat?
Smoking is not permitted on the boat to ensure the comfort and safety of all passengers. We ask that you refrain from smoking while aboard.
Can I bring music or other electronic devices?
You’re welcome to bring music or other electronic devices. Please be considerate of other boaters and keep the volume at a reasonable level.
Are coolers and ice allowed on the boat?
Yes, coolers and ice are allowed. Please use coolers that are clean and secure to prevent spills and keep the boat organized.
Can I bring a tent or canopy for shade?
Tents or canopies are not allowed on the boat due to space and safety considerations. We recommend using personal sun protection like hats and sunscreen.
Are bicycles or other large items allowed on the boat?
Bicycles and other large items are not permitted due to space constraints. Please contact us if you have special requirements or need advice on storing larger items.
Can I bring fireworks or other flammable items?
Fireworks and flammable items are strictly prohibited on the boat for safety reasons. Please do not bring these items aboard.
Are there any restrictions on the number of passengers?
The boat’s capacity is specified in the rental agreement and must be adhered to for safety reasons. Please ensure you do not exceed the maximum number of passengers.
Can I bring sports equipment like surfboards or paddleboards?
Small sports equipment, like paddleboards, may be allowed depending on available space. Please discuss any large equipment with us in advance to ensure it can be accommodated.
Can I use my own life jackets or safety equipment?
We provide all necessary safety equipment, including life jackets. If you prefer to use your own, please ensure it meets safety standards and inform us in advance.
Are there any restrictions on water activities?
Water activities like tubing, skiing, or wakeboarding are allowed, provided they are performed safely and responsibly. Please follow all safety guidelines and local regulations.
Can I bring a drone on the boat?
Drones are allowed, but they must be used responsibly and in accordance with local regulations. Be mindful of other boaters and avoid flying in restricted areas.
Are there any restrictions on how much cargo I can bring?
Please keep your cargo to a reasonable amount and ensure it is securely stored. Overloading the boat or leaving items unsecured can affect stability and safety.
Can I bring a fishing boat or kayak with me?
Bringing additional boats or kayaks is not permitted due to space constraints. However, small, portable fishing gear and water toys are allowed.
Is swimming allowed from the boat?
Swimming is allowed, but please do so with caution. Ensure all swimmers wear life jackets, and be mindful of your location relative to other boats and hazards.
Are there any restrictions on using the boat’s sound system?
Use the boat’s sound system at a reasonable volume to avoid disturbing other boaters. Be respectful of the surrounding environment and other guests.
Can I bring a large group or party on the boat?
Our boats have a maximum passenger capacity, which must be adhered to for safety reasons. Please consult with us to ensure your group size is manageable within these limits.
Can I bring a portable generator or power tools?
Portable generators and power tools are not allowed on the boat. They pose safety hazards and are not necessary for typical recreational activities.
Can I bring a paddle or oars for additional water activities?
Small paddles or oars for water activities are allowed, but please ensure they are securely stored and do not interfere with the boat’s operation or safety.
Are there any restrictions on where I can use the boat’s anchor?
Use the anchor in designated areas where it is safe and permissible. Avoid anchoring in restricted zones or areas with underwater hazards.
Can I bring a portable heater or fan on the boat?
Portable heaters are not allowed due to safety concerns. Portable fans are allowed but should be used responsibly and not obstruct any boat equipment.
Is it okay to bring glass bottles or containers?
Glass bottles are not allowed and containers are not recommended due to the risk of breakage. Please use plastic or metal containers to avoid accidents and ensure safety.
Are there any restrictions on bringing outdoor furniture or camping gear?
Outdoor furniture or camping gear is not permitted due to space limitations and safety concerns. Please use the boat’s existing seating and storage options.
What are your terms and conditions?